FAQs

I just placed an order, when will it ship?

Please allow 4-7 days processing and production time for your order to ship out. 
Average shipping time is 15-25 days.

I don't love my order, can I return it?

Only if the product is DEFECTIVE OR DAMAGED please email our support team at support@trendysense.com and they will assist you. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.

Please note: If your package is on the way to you, you must wait for it to arrive, and return it before receiving a refund. NO refunds will be given if the customer ordered "unframed" but thought the product was "framed". All returned items must be in the original packaging.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time after the item has been sent out is 15-25 business days.

Can I Cancel My Order?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please use our easy return system to get a full refund.

NO refunds will be given if the customer ordered "UNFRAMED" but thought the product was "FRAMED". All returned items must be in the original packaging.